Frequently Asked Questions (FAQ)

Welcome to REVONIQ! We want to make your shopping experience simple, comfortable, and stress-free. Below you'll find answers to some of the most common questions about our furniture, orders, shipping, returns, and payments.

1. What products does REVONIQ sell?

REVONIQ offers a selection of home furniture, including beds, mattresses, sofas, and other furniture designed to bring comfort and style to your living space.

2. How can I place an order?

Simply browse our website, choose your favourite products, add them to your cart, and proceed to checkout. Enter your delivery details, select an available payment method, and complete your purchase.

3. What payment methods do you accept?

We accept the payment methods displayed at checkout. These may include major credit and debit cards and supported digital wallets, depending on availability.

4. How much does shipping cost?

We offer the following shipping options:

  • Standard Shipping: £4.99, with free standard shipping on orders of £50 or more.

  • Express Shipping: £6.99.

Available shipping options and costs will be displayed at checkout.

5. How long does delivery take?

Our estimated delivery times are:

  • Standard Shipping: 3–5 business days after dispatch.

  • Express Shipping: 1–2 business days after dispatch.

Orders generally require an additional 1–2 business days for processing. Our daily order cut-off time is 5:00 PM UK time. Delivery times are estimates and may occasionally vary.

6. How can I track my order?

Once your order has been dispatched, tracking information will be provided where available. Use the tracking link or details provided in your shipping confirmation email to follow your order.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

8. What is your return policy?

We accept eligible return requests within 30 days of receiving your order, subject to our Return & Refund Policy. Items should generally be unused and in their original condition. Certain exceptions may apply, and your statutory consumer rights are not affected.

9. How do I request a refund?

Email us at support@revoniq.shop with your order number and the reason for your request. Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method.

10. What should I do if my order arrives damaged or incorrect?

Please contact our support team as soon as possible. Include your order number and photographs of the damage or incorrect item, if available. We will review the issue and help you with the appropriate next steps.

11. Do you offer exchanges?

Please contact us to discuss an exchange. Exchanges are subject to product availability and applicable legal rights. For full details, please review our Return & Refund Policy.

12. How can I contact REVONIQ?

We're happy to help with questions about products, orders, delivery, or returns.

  • Email: support@revoniq.shop

  • Phone: +44 7512 440672

  • Address: 53 Tabernacle St, London EC2A 4AA, United Kingdom

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM UK time

Still Have Questions?

We're here to help make your shopping experience easier. Contact our team, and we'll do our best to assist you.

REVONIQ — Comfort Begins at Home.